Animated Wedding Video Invite | Save The date Video

Frequently Asked Questions

ORDERING
1) What is Animated Wedding Video Invite?
2) How to place my order?
3) There are demo pictures on the themes. How can I upload my pictures for that theme?
4) How do I know if my order was received?
5) How do I know if my available invite order was confirmed?
6) Why I have to make the confirmation payment? I will purchase the video invite for sure.
7) Is the confirmation payment refundable?
8) Why haven't I received my order confirmation email yet?
9) Can I make changes to my order?
10) What happens if I notice that my personal details are incorrect after I have placed my order?
11) Can I order over the phone?
12) Can I purchase your videos outside of the United States?
13) Having Trouble Placing the Order?
14) Can I send my real story to make an animated video?

PAYMENT
1) How do I pay for my order?
2) What is PayPal?
3) Can I pay in any currency?
4) What about exchange rates if I am based outside the US dollar zone?
5) Is the purchase process secure?

DELIVERY
1) How do I get my Animated Wedding Video Invite?
2) How can I track my order?
3) In which format is my file delivered?
4) Will the purchased videos be watermarked?
5) How long are downloads available?
6) Will your products work in my software?
7) Can I use the final videos for commercial purpose?
8) What if my order is late?
9) How can this be faster and more affordable than other animation companies?
10) Are the animators professionals?
11) What’s covered by the satisfaction guarantee?
12) I have a question that is not answered here.

ORDERING

1) What is Animated Wedding Video Invite?
Animated Video Invites are an interesting and fun way of communicating your wedding details to your friends and family. In today's digital age, it is proves to be extremely convenient and is also innovative, as they can be shared using WhatsApp or Facebook and other digital methods, saves a lot of money and makes it easy to spread the good news. Video invites are now commonly shared using WhatsApp or Facebook and other digital methods, saves a lot of money and makes it easy to spread the good news. Weddings have always been an emotional affair, and everyone wants their wedding to be the most special and the most remembered event in their lives. With the pre-wedding preparations gaining a lot more importance in weddings today, one thing that is fast becoming the latest trend is 'Wedding invitation videos'.

2) How to place my order?
We have two types of animated wedding video invite service. Available and Customized. For available invites you need to choose from 100s of available themes. Then click on the view/order button and place the order directly from that page. For customized video invite you need to send your real story at info@reebeca.com.

3) There are demo pictures on the themes. How can I upload my pictures for that theme?
Just place the order first. We will contact you at the email address given at the time of order placing. You need to send your pictures to our email address later.

4) How do I know if my order was received?
When you place an order you will receive an email from us within 6 to 12 hours. Please note that this is only to acknowledge that your order has been received and is not confirmation that your purchase has been made.

5) How do I know if my available invite order was confirmed?
In order to confirm your purchase, we need to first verify your order. To confirm we ask to pay only US$1 (INR 65) in advance. Once we receive the little payment we will send you a confirmation email that your order for available wedding invite has been confirmed. Don’t worry this amount will be reduced from the total price later..

6) Why I have to make the confirmation payment? I will purchase the video invite for sure.
Not every person is like you. The reason is that we are getting hundreds of fake emails on daily basis. Most of them don't make the payment even after receiving the "low resolution proof video" from our side. And we waste our working hours and team efforts. In order to confirm your purchase, we need to first verify your order. That’s why you need to make the confirmation payment..

7) Is the confirmation payment refundable?
No. We ask for very less amount for confirmation. And the confirmation payment is non-refundable. .

8) Why haven't I received my order confirmation email yet?
Confirmation emails are sent out immediately once your payment is done to the email address provided during checkout. If you have never received an email from us, please check your spam filters or with your internet service provider to ensure that you are allowing emails from our website. Also check your junk or bulk mail folder as sometimes the confirmation email will end up there. To ensure you receive our correspondence, add our email address to your contact list or address book. If you haven't received a confirmation email within 4 hours of making the payment please contact us to verify your order details..

9) Can I make changes to my order?
No. Unfortunately, we start to process your order as soon as we receive your confirmation payment, and therefore cannot cancel or change your order. Though text and music changes can be done later also.

10) What happens if I notice that my personal details are incorrect after I have placed my order?
If you notice your personal details are incorrect once you have placed your order, please contact immediately with correct details at our email address. .

11) Can I order over the phone?
No. Our aim is to give you the lowest possible prices for your animated videos. We don’t have expensive call centers, so we can pass on these savings to you – making our animated videos incredibly good value! .

12) Can I purchase your videos outside of the United States?
Yes, you can purchase HD Backs anywhere PayPal is available.

13) Having Trouble Placing the Order?
If you face any problem when placing your order, please send your wedding details, images and the name of the theme to our email address directly.

14) Can I send my real story to make an animated video?
Yes. We have “Your Story Our Animation” service available. Where we create animated videos from peoples real life story. We believe that Every love story is beautiful. Just send your story to our email. Your Imagination Our Creation.

PAYMENT

1) How do I pay for my order?
We accept PayPal payments for any international transactions. We will send you PayPal payment request (with guide) to your email address. You can pay using your Credit/Debit card via PayPal. You don’t even need a PayPal account. If you already have a PayPal account then payment process will be much easier. For Indian customers- our preferred payment mode are Credit/Debit card/ Net Banking or Bank Deposit. We currently do not accept cash, checks, money orders or purchase orders.

2) What is PayPal?
PayPal is a service that enables you to pay, send money, and accept payments without revealing your financial details. PayPal uses the latest in data encryption and anti-fraud technology to keep your information secure, reducing the risk of online fraud.

3) Can I pay in any currency?
YES. We have chosen only to work in US dollar. This is to keep prices transparent and aligned worldwide.

4) What about exchange rates if I am based outside the US dollar zone?
The exchange rate at order point applies. It is, however, possible that your credit card company applies a different, less favorable exchange rate (tourist exchange rate), which we have no influence on. Some credit card companies might charge extra fees for international transactions, which has nothing to do with the exchange rate itself. Again, we have no influence on that so don’t blame it on us.

5) Is the purchase process secure?
Shopping on our site is completely safe and secure! We have integrated with India’s leading payment gateway technology solutions. And if you have any doubt about PayPal you can ask anyone or google for PayPal. PayPal is world’s most secure payment gateway.

DELIVERY

1) How do I get my Animated Wedding Video Invite?
We send you a download link to the email address you submit along with the order.

2) How can I track my order?
You can’t. You will, however, get your animated wedding video invite within the deadline you’ve specified at order point.

3) In which format is my file delivered?
We deliver two .mp4 video files of the same project with different file sizes. Bigger one to share through mail or social networking sites (Facebook, Youtube etc) and smaller one to send through WhatsApp or any other Instant Messaging (IM) Apps. Though we can deliver any format as per your request.

4) Will the purchased videos be watermarked?
No, all final video files are free of any watermarking.

5) How long are downloads available?
Download links expire 30 days after purchase. Once you have successfully completed your download(s), we recommend you make a backup.

6) Will your products work in my software?
Our videos will open natively on almost any computer , mobile or tablets. If you have an issue playing our files, please contact us.

7) Can I use the final videos for commercial purpose?
No. By purchasing our products, you agree that you will use them for your personal use only. You also agree that any and all items included in this purchase may not be used for commercial purpose and may not be sold or redistributed in any capacity.

8) What if my order is late?
That’s highly unlikely. However, if we’re unable to meet the deadline then your next purchase is on us. Along with your order you’ll receive a free voucher code. Clock starts ticking the second you submit your order. When calculating processing time we only count business days (i.e. we do not count weekends).

9) How can this be faster and more affordable than other animation companies?
See it as comparing a standard model car to the luxury version of the same make; you still get the basic build quality and driving experience, but by cutting away a lot of bells and whistles we can keep costs at an affordable level.

10) Are the animators professionals?
Yes. All of our animators are professionals. They have experience of minimum two years; most of them have been working in the animation industry for many years and are highly experienced.

11) What’s covered by the satisfaction guarantee?
We want nothing but happy clients. And we know exactly how to get that; supplying affordable and nice animations.

12) I have a question that is not answered here.
This page should provide the answers to our frequently asked questions. If you can’t find what you’re looking for, you can get in touch with our customer service team by visiting our Contact Us page.